Shipping & Click/Collect

Q. How long does delivery take?

Digital Gift Cards: same day
East Coast Major Cities: same day - 4 business days
Other Locations: 4 - 10 business days

Q. Do I receive a tracking number?

Yes, with every shipped order.

Q Can the courier leave my order if I'm not home?

Yes. Just leave a comment during checkout 'Leave at door if no one home'. 

Sending to your workplace? Check with your company first to make sure it's ok. 

Q. Who are our carriers?

We use Australia Post and commercial couriers.

Q. Do we provide shipping for all our products?

Most items, yes.

Each product's cart button will let you know when an item is 'Add to cart and collect in-store only'.

Refrigerated, frozen and some bulk food and litter products are 'Collect in-store  only'.

Q. Do we ship internationally?

Currently, we do not ship outside Australia. For international product inquiries, please contact us: info@pupnpussy.com.au

Q Is my credit card payment secure?

Yes. Your credit card information is encrypted for your security. We do not keep personally identifiable financial information.

Collect At Pupnpussy

Q. How does Click & Collect Work? 

Orders placed online before 12pm are ready the same day. Collect after 4pm.

Orders placed online after 12pm will be ready the following day.

You will receive a confirmation email when your order is good to go. We'll let you know if something is not available.

Q. How does Kerbside Collect work?

If you would like us to pop you order in your car outside the store please leave a note at check out.  Your goods will be on standby and ready to place in your car.

You will receive a confirmation email or sms when your order is good to go.

Please understand that we may be busy with other customers at the time of your arrival so calling the store ahead helps us attend to you.

Q. What if my selected items are out of stock?

We'll let you know if any of your chosen items are out of stock and how long they will take to arrive. If you do not want that item, we'll remove it from the bill before we charge your card. 

Q. Do I need identification to collect my order?

Yes.  Please bring photo ID when collecting your order. Someone else collecting?  Then they will need to bring their ID.  Please leave the person's name in the comments section at checkout.